Wi-Fi & connectivity

[AlanR2]

I just purchased a LG Smart TV and it says I can watch channels thru the internet directly (has a link to ROKU)  and in turn ROKU says I can watch a series of services thru ROKU -such as Kartina (which I also subscribe to). Here’s the problem- I click on the HDMI input from my ROKU box, and then go to Kartina (no problem). When I go to Kartina, it asks is I want to set up a subscription or if I already have one. I click on already have one and it asks for my subscription number which I input and it then then asks for my password. I enter the password and it says “wrong password” which is not right as I have used it for years with no problem

Any idea what I am doing wrong??

Thanks for your help

[RokuTakashi · Accepted solution]

Hey @AlanR2 

Greetings! Welcome to the Roku Community.

We understand that you're having authorization issues regarding with the Kartina channel. Since this is an authorization issue, it is best to contact the channel provider directly to inquire further and address the issue. 

If there's anything that we can assist you with, please let us know.

Best regards,
Kash

[RokuArjiemar]

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