Wi-Fi & connectivity

[beboeverbebo]

Mine fixed itself after several reboots ,I'm still not sure ,if its wise to update after this 

[beboeverbebo]

I´m sure the problem wasn´t the problem since a have a repeater in the same room with a download speed way over 12 Mbps.

Anyways , my problem is resolved i don´t known for sure how or why ,but its working again.

But one thing is clear these forced updates are a bad idea you risk bricking your own products and losing costumers 

[beboeverbebo]

hey, is working yet, for you ?

[lastoutlaw]

I have two roku ultras that still have the same problem for days now. They won't update. tried everything,, no luck .

[RokuEmmanuel-D]

We're glad to have you join us here in the Roku Community, @lastoutlaw!

Thanks for informing us about the issue you're experiencing when trying to update your Roku. No worries; we're here to help you get back up and running.

To assist us in the investigation process, please provide the following information below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

We are looking forward to your prompt response. 

Best,
Emman

[briggins]

Attached are two photos with the information you requested. I also have a Roku Premiere running 14.1 and an Ultra running 14.1 and have so far only seen this issue with my Roku Express.

[lastoutlaw]

Hi, I resolved the problem with both my roku ultras. My solution was to connect each roku one by one directly to my modem via cable bypassing my network and all it's security. As soon as I did that a few resets and they came back to life. Kind of odd as I have had the same network and hardware for years and never had a issue with any device updating through my network before. I am a little suspicious and now cautious about the update and what it entails for device security now, so I won't be adding any credit card info directly for security.

Hopefully this may help someone who also has the same problem.

[RokuEmmanuel-D]

Thanks for keeping us posted, @briggins!

We appreciate all your efforts to supply all the needed information to proceed in the investigation process. Rest assured that we'll forward this over to the appropriate team for further review. 

We'll keep you posted on any progress. Please stay tuned!

Best,
Emman

[RokuEmmanuel-D]

Hi, @lastoutlaw.

Thanks for sharing your workaround with us. We're glad that you're back on track now!

If you need more help please don't hesitate to reach out to us. We're more than willing to assist you in any way we can.

Cheers,
Emman

[Dragonfire13]

Same problem 

model - 3900X-Roku Express

s/n YG007X119408

software ver. 14.0