Wi-Fi & connectivity

[Nook1988]

I've tried all the steps, power cycle, mobile hotspot, power cycle router. No dice.

[RokuArjiemar · Accepted solution]

Hello! @Nook1988,

Thank you for your post in the Roku Community!

We appreciate you reaching out to us about updating your Roku device. We're pleased to assist you.

The service may be temporarily unresponsive if your Roku streaming device is stuck on a software update. If an error code is encountered while attempting to update the software, wait a few minutes and try again. If Roku is aware of an extended outage, an alert will be displayed near the top of the Roku support site. If you see an alert here, try again after the outage.

If there is no alert and you continue to see the error message after multiple attempts, the update failure is likely due to a network connectivity issue. Try the steps to help resolve the problem.

Thanks,
Arjiemar

[Nook1988]

As I stated, I tried it all. The model is 2720x, if that helps.

[RokuArjiemar · Accepted solution]

@Nook1988,

Thanks for the updates,

The device you are using can no longer support the most recent features.

This means this device will no longer get new features or streaming channels, updates to existing channels, or other software-related updates. You can keep using your Roku player to stream your current channels. However, you may lose access to some channels as those channel partners update.

If you haven't already upgraded your device, you should have received an email offering to purchase a new player at a discounted price.

Please check your inbox. We have sent you a private message to assist you further. 

Thanks,
Arjiemar