Wi-Fi & connectivity

[crey258]

I have been unable to stream on either or my Roku devices, even though the WiFi is connected I receive connectivity errors; I'm in Colorado, anybody else have the same issue?

[RokuArjiemar · Accepted solution]

Hello! @crey258,

We appreciate your post in the Roku Community!

Thank you for reaching out regarding the connectivity errors you're experiencing while streaming. We're happy to assist you.

• What Roku device are you using right now?
• Is the issue happening on all contents/channels, or is this isolated to 1 content/channel?
• Is this the first time you have experienced this issue? When did the problem start?
• What error message/code are you getting?

If you're experiencing a "multiple channel issue" on your Roku, follow these steps to fix it:

1. Restart your Roku device.
2. Check your internet connection to ensure it's working correctly and has a strong signal.
3. Delete the affected channels, restart your device, and re-add the channels.
4. Consider restarting your router as well.
5. Go to Settings > System > System/software update to ensure your Roku runs the latest software.

You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.

For additional troubleshooting steps on fixing internet issues, please visit How to Fix Internet errors and problems on your Roku streaming device.

Thanks,
Arjiemar