Wi-Fi & connectivity

[LoraW]

I recently purchased a Roku Ultra. Plugged it right in as an upgrade to our Roku4. The 4 was having no problems. We just needed to upgrade for some of our apps. The Ultra wouldn’t connect to our Wi-Fi. I tried to use my phone as a hotspot, but it didn’t detect it. So, I assumed it was a faulty device and exchanged it for a new Ultra. Keep in mind, I plugged the 4 back in and had zero issues reconnecting to the Wi-Fi. I plugged the NEW ultra in and have the exact same issue! This one, however, does detect my hotspot but won’t connect to it either. I called Roku support and they didn’t really have much to say other than I need to purchase directly from them instead of Walmart. Seems weird that I’d get two faulty devices, though. I really like Roku. We’ve used them for years and have a few devices throughout the house.  I checked my Wi-Fi app to make sure that I’m not accidentally blocking it or something, but it’s not even showing up as a device at all. Any ideas?

[AvsGunnar]

@LoraW 

What is the router model number and who is ISP (internet service provider)?

Also, when you checked that you are not blocking it, did you verify that MAC Filter was not enabled within the router? (how did you check you weren't blocking it via the app, exactly).

I think I would first start by restarting all my network equipment (modem, router, any peripherals like extenders and such) and then start looking at the router settings.  At first glance, either a firewall or a filter setting should be investigated.  I would then see if the Ultra works via ethernet as well.

Hard to believe you would get two bad devices, but I guess not out of the realm of possibility.