Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Warchant
Reel Rookie

Ultra has Error 016 on Spectrum

Error 016 pops up when opening all apps. I can select "Proceed anyway" and it may work (or it may not). If it does work, it is glitchy and difficult to actually select a program, and gives me frequent black screens. 

I have reset the network connection, and turned the unit off, unplugged it for 30 minutes, and I still have the issues. 

Spectrum tells me that they cannot help me, after spending 1 hour on the phone with them and checking the connection of other devices, and suggested I contact Roku support.

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7 REPLIES 7
Warchant
Reel Rookie

Re: Ultra has Error 016 on Spectrum

This is on EVERY streaming app on all of my Roku devices (I have a Stick, an Ultra and a TCL Roku TV). Is there no other way than to do this for each app?

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RokuJechealR
Retired Moderator

Re: Ultra has Error 016 on Spectrum

Hello @Warchant,

Thanks for keeping us updated on the issue you are working on!

Please be advised that error 016 occurs when you are trying to launch a streaming channel, but your device loses its network or internet connection.

For troubleshooting steps, restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV, it's Settings > System > Power > System restart). Again, sometimes that's all it takes; if not, keep going. Find and connect to your network via Settings> Network > Set up connection.

You may also try connecting to a mobile hotspot.

Please keep us posted if there are any differences.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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dancewme
Newbie

Re: Ultra has Error 016 on Spectrum

that fix doesnt work, within seconds of getting an excellent connection, it disconnects,   this has been going on for months.  I am paying for services that I cant use because Roku continues to ignore the issue.  This is unacceptable. Fix your product connectivity issues or lose customers.  This is **bleep**

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RokuEuniceL
Retired Moderator

Re: Ultra has Error 016 on Spectrum

Hi @dancewme,

Greetings from the Roku Community!

We understand your sentiments regarding this, and we would feel the same way. As you mentioned, you are having an issue connecting your Roku device to the network. We will work with you to know what went wrong so we can assist you further and fix the issue.

Please tell us more details so that we can better understand the problem you are having.

  • Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)
  • Are you getting any error messages or error codes when trying to play content or when trying to connect to the network?
  • How far is your Roku device from your network router?
  • Do you have cellular data, so we can try connecting your device to your hotspot to see if the issue persists?

We look forward to hearing from you and looking closely into this issue. Thank you!

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
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Re: Ultra has Error 016 on Spectrum

This happens every night about 12am. Lost connection and it’s not my internet ! It’s my Roku giving me error 016. Usually after 2 or restarts on my Roku it goes back to working but tonight after 6 tries still not connecting 

really sucks I pay for service with this company and so many of us continue to have this issue with this product 

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JWS9518
Streaming Star

Re: Ultra has Error 016 on Spectrum

@StephanieT73 

 

That usually means there is a weak wi-fi signal or even possibly wireless interference in your network.  Use a wi-fi analyzer on your phone or if your router has one and see if the channel your router uses is crowded.  

Also, what router are you using, check its firmware and make sure it is up to date.  If you use Spectrum internet like I do, you might want them to check your signal to make sure it is not getting interference or needs a tech repair outside.

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RokuRhea-V
Community Moderator
Community Moderator

Re: Ultra has Error 016 on Spectrum

Hey @StephanieT73,

Thanks for flagging this issue in the Roku Community!

It seems you're having a connectivity issue. Just a heads-up: Error 016 occurs when launching a streaming channel, and your device loses its network or internet connection. If you try to Set up Connection and the behavior continues, the wireless signal may be too weak. You can check if the signal strength is adequate or move your Router closer to the device and try to connect again. 

In addition, this support article can guide you, What should I do if I cannot connect to my home network or the Internet.

I hope this information is helpful!

Thanks,
The Roku Community Team

Rhea V.
Roku Community Moderator
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