Wi-Fi & connectivity

[Rachduv6]

It stopped working on 1 of my sticks and is not working very well on my other 2..how can I be sent new cables without paying for them as its a defective product..I have seen alot of this  issue here. Thank you!

[RokuKariza-D]

Hi @Rachduv6 

Thanks for bringing this to our attention.

Please reply here with the serial number of the Roku device associated with the affected Long-range WiFi Receiver. It can be found on the back of the stick itself. We'll be able to further assist you from there. 

We look forward to your response.

All the best,
Kariza

[Rachduv6]

Kariza,

1. 215036431357

2. 215036365243

3. 21503F090937

These are the ones that failing. All 3 are now not working properly..they are breaking because of their design.

Please send a replacement cords.

[RokuKariza-D · Accepted solution]

@Rachduv6 

We apologize for the delay in reply.

Please be aware that your device is no longer under warranty. If you need a replacement Long-range WiFi Receiver for your Roku device, you can purchase it on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

Thank you for your understanding.

All the best,
Kariza

[PhilLav]

Is there a way to find this cable?

Is it not on the Roku site anymore.

[HDMIGuy]

@PhilLav Streaming Stick 4k is on Black Friday sale for $25 which is $5 more than cable.  Much better device.  I have both devices 

[renojim]

@PhilLav, you might want to contact support at https://support.roku.com/contactus .  It seems as though some people are having luck getting Roku to send them one.  No guarantees, but it's worth a shot.

Both cables are still on the Roku site (at least in the US):

https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver

https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver-streaming-st...

They are not interchangeable, so you need to get the right one.