Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Rachduv6
Level 7

USB Power Cable with Long-range Wi-Fi® Receiver (models 3810 and 3811)

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It stopped working on 1 of my sticks and is not working very well on my other 2..how can I be sent new cables without paying for them as its a defective product..I have seen alot of this  issue here. Thank you!

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1 Solution

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RokuKariza-D
Community Moderator
Community Moderator

Re: USB Power Cable with Long-range Wi-Fi® Receiver (models 3810 and 3811)

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@Rachduv6 

We apologize for the delay in reply.

Please be aware that your device is no longer under warranty. If you need a replacement Long-range WiFi Receiver for your Roku device, you can purchase it on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

Thank you for your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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3 REPLIES 3
RokuKariza-D
Community Moderator
Community Moderator

Re: USB Power Cable with Long-range Wi-Fi® Receiver (models 3810 and 3811)

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Hi @Rachduv6 

Thanks for bringing this to our attention.

Please reply here with the serial number of the Roku device associated with the affected Long-range WiFi Receiver. It can be found on the back of the stick itself. We'll be able to further assist you from there. 

We look forward to your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Rachduv6
Level 7

Re: USB Power Cable with Long-range Wi-Fi® Receiver (models 3810 and 3811)

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Kariza,
 
3. 21503F090937
 
These are the ones that failing. All 3 are now not working properly..they are breaking because of their design.
Please send a replacement cords.
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RokuKariza-D
Community Moderator
Community Moderator

Re: USB Power Cable with Long-range Wi-Fi® Receiver (models 3810 and 3811)

Jump to solution

@Rachduv6 

We apologize for the delay in reply.

Please be aware that your device is no longer under warranty. If you need a replacement Long-range WiFi Receiver for your Roku device, you can purchase it on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

Thank you for your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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