It's not working know, so there's nothing to lose via a factory reset to start setting up all over again. Press and hold the reset button on the Roku (on some models this is under a small pinhole where you'd need to insert the end of a paperclip or something similar) for at least 30 seconds to start the reset.
A functional remote is essential for initial setup. With a purchase from another individual, there's always the possibility that the remote is not the correct one for your Roku model, or that the remote is defective.
What model Roku is it? Does the remote have a key with a microphone picture on it?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
