Wi-Fi & connectivity

[Jake9]

Every time I turn on my new Roku TV it causes my entire Wi-Fi network to crash. I pay for a significant Wi-Fi subscription and I never have that issue outside of this so that is not the problem. Is there something wrong with my Roku?

[RokuERey]

Hi @Jake9,

Thank you for contacting us in the Roku Community! 

We are here to assist you with your concerns. Could you please provide us with more information about the issue you are experiencing? It seems that you are having trouble with the network connectivity on your Roku TV. Can you confirm if this is the case, and if so, can you tell us when you first noticed the issue and how long it has been going on? Also, have you made any recent changes to your network or device settings that may have caused this problem?

Please let us know so that we can better understand the situation and provide you with the appropriate solution.

Thank you,
Rey