Wi-Fi & connectivity

[dgg9]

No, there's no issue with my network, same as a hundred other people posting here.  One minute, the Roku is working, then a software update, and then it doesn't work.  Nothing else changed; everything else still works.

[atc98092]

[post edited] You as the end user will see at best a $5 coupon for a new Roku. I've seen far too many of them that get virtually nothing from them. Not worth the aggravation. 

[dgg9]

"Not worth the aggravation. "  Your opinion is duly noted.  Meanwhile, hundreds or thousands of people coughed up money for a device that stopped working.

[C_I]

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@dgg9 wrote:

No, there's no issue with my network, same as a hundred other people posting here.  One minute, the Roku is working, then a software update, and then it doesn't work.  Nothing else changed; everything else still works.

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      Then there may be a compatibility issue with your device and the software update. As I said, I have a Roku Express+ 3900 series and I've had zero problems connecting to my WiFi. 

[C_I]

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@C_I wrote:

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@dgg9 wrote:

No, there's no issue with my network, same as a hundred other people posting here.  One minute, the Roku is working, then a software update, and then it doesn't work.  Nothing else changed; everything else still works.

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      Then there may be a compatibility issue with your device and the software update. As I said, I have a Roku Express+ 3900 series and I've had zero problems connecting to my WiFi. And I updated to the software update. 9.3. 

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[dgg9]

"compatibility issue with your device and the software update"  Well yes, of course.  That's by definition a mistake by the manufacturer.

[L1ghtbr1nger]

C I is a dumbass just trolling and probably doesn't even know he's a troll. But going out of your way to argue because your device still works is stupid and petty

[rrh]

Thanks. Roku support suggested that I connect to the internet using my phone as a hotspot, bypassing my router, and it worked! This is inconsistent with the theory that the update created a problem for the device connecting to the router. I wonder if Roku will issue a new update that fixes the problem that the device can access through the hotspot connection.

[boogernose]

I hope you have unlimited data plan.

[dgg9]

This doesn't make sense.  If hundreds of Roku units suddenly can't see WiFi from routers, then the fact that your *phone* can connect to the Roku doesn't falsify the problem of router-roku.  Also, using your smart phone to source countless GB a week to your TV is not a financial long term solution, and certainly not what most people will sign up for.

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@rrh wrote:

Thanks. Roku support suggested that I connect to the internet using my phone as a hotspot, bypassing my router, and it worked! This is inconsistent with the theory that the update created a problem for the device connecting to the router. I wonder if Roku will issue a new update that fixes the problem that the device can access through the hotspot connection.

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