Wi-Fi & connectivity

[dgg9]

We're all having the same problem. 

Here's where I think we all stand. Roku had done a standard background software update, to a "93" version, but that version somehow trashed the wifi detector, so now the all these units can't connect to the network. The usual industry approach is to have the previous stable software rev (92?) sitting already on the device, so the user could switch back to it. But in a lot of cases, like mine, this v92 is NOT on the device.

So now the device can't connect to the network AND can't be fixed because all fixes would come from that network. In short, this is a screw up called a "truck roll" where the only way out is to physically mail new devices to people. Except that requires diligent customer service, and here there's zero.

Class action ______ appears the only way to go.

[makaiguy]

That's fine, but it is not a universal problem affecting everyone that has received version 9.3. All three of the Rokus I have in service, all different models, continue to connect and function under 9.3. It dropped connection once, shortly after receiving it, but I could get my connection back, and I've had to do this with previous versions too.

[L1ghtbr1nger]

well I'm having the same bull**bleep** [post edited]

[L1ghtbr1nger]

I'm doing a system reset to connect to internet again and we'll see what happens

[jamieisaac65]

I to have lost internet connection on BOTH my stick and my TV!!! I have tried EVERYTHING i can think of, restarting, factory reset, unplugging everything. Even moving the TV right next to the router and nothing seems to work. I to am very frustrated and their technical support is null!!!! you call the number and you get a voice recording saying that because of the situation they cannot help us!!! so where do we go from here?

[L1ghtbr1nger]

So I did the system reset, didn't work for a few hours then my wifi popped up, worked for roughly 14 hours, and reverted back to the bull**bleep**

[BK420]

I'm amazed by the stupidity & lack of customer support, for what is clearly an issue caused by the last update. Customer service is totally non existent, does anybody at Roku realize that these constant connectivity issues are going to be driving away customers in droves, but nobody has a fix. & nobody has even reached out to reply after hundreds of posts from users about the issue. Terrible product, terrible company.

[BK420]

Chromecast/apple TV? No way am I buying another roku device after this experience.

[Bobbyclivej]

I tried a hard reset and i had to put my box right next to the router to get one bar of wifi , was Workin fine until about 5 hours ago

[C_I]

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@dgg9 wrote:

We're all having the same problem. 

Here's where I think we all stand. Roku had done a standard background software update, to a "93" version, but that version somehow trashed the wifi detector, so now the all these units can't connect to the network. The usual industry approach is to have the previous stable software rev (92?) sitting already on the device, so the user could switch back to it. But in a lot of cases, like mine, this v92 is NOT on the device.

So now the device can't connect to the network AND can't be fixed because all fixes would come from that network. In short, this is a screw up called a "truck roll" where the only way out is to physically mail new devices to people. Except that requires diligent customer service, and here there's zero.

Class action ______ appears the only way to go.

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 I have a Roku Express + 3900 series, and I had zero problems with my WiFi connection after I updated to 9.3. Maybe it's because there might be an issue with your networks? If you have Windows 10, you can go to the notification center and check your network settings. You can even go to your settings in Windows 10 and run the network troubleshooter. Make sure that your computer can connect to your network.