Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Community Streaming Expert

Re: Suddeny no Wi-Fi Connection: I keep getting "Error 014.50"

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@diminick5 First, edit your post and remove your email address. It's very dangerous to enter that on a public forum. Click the 3 vertical dots next to your post and select Edit.

Now, what model Roku devices do you have? Is your wireless appearing as a selection under the Roku Network setting? If it's not shown, then your router has likely changed to use a channel that your Roku doesn't support. For 2.4 GHz, the channel number must be 11 or lower. For 5 GHz (which not all Roku devices support) the channel must be 48 or lower, or 149 or higher. There are some exceptions, which is why we need to know what model Roku devices you have. 


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