There are easier ways to get a factory reset .. but it might be different between Roku Models. I simply went to settings - advance settings - factory reset. Not that it did any good.
I spent several hours with the folks over in SW Asia over this. both spectrum and Roku. they were equally worthless in solving this problem and they like to blame each other rather than truly looking at the problem and coming up with a viable solution.
All evidence suggests that Roku pushed an update that broke older modems. I don't know what their testing of new product involves (or even if there is one) but this one they missed something. Over multiple threads there is one common theme roku models of every stripe suddenly quick working. They show a strong wireless connection but no internet connectivity. a fair number of problems involve Spectrum ISP.
The one solution that so far seems fairly universal is to swap out your modem for a newer one. when I took mine back the lady said they don't even carry that model anymore. I have been messing with computers for most of my career both as a hobby and as a job. All the troubleshooting Roku gives you on their website and in this thread is worthless for this particular problem. Their service desk is unhelpful they will lead you through all the same trouble shooting that "Danny" says to do in the early responses and then will say"contact your ISP). your ISP will lead you through a bunch of equally worthless exercises and say "contact roku" and back and forth you go.
Do what most of the rest of us did, Swap out your modem for a newer model. and if that doesn't work "fade back 10 yards and punt" as my father used to say.
