Wi-Fi & connectivity

[JILLEBEAN6]

Help with lost connection.  I've tried everything and it still won't connect.  This happened on Monday Nov 18th and still can't figure out why this is happening to the TV's only. Everything else works fine.  Router was reset, no problems there.  Roku reset, still nothing.  HELP!

[RokuJohnB]

Hi @JILLEBEAN6,

Thank you for your first post here in the Roku Community!

We would like to gather more details and investigate more thoroughly this issue that you had with the Roku TV or device since it is connecting to your Wi-Fi. Can you please provide the following information below?

• What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
• Did we recently make any changes to your network or network provider?
• What troubleshooting steps have you taken so far?
• Do you have cellular data so we can try connecting your device to your hotspot?

With detailed information, we will be able to assist you further.

Thanks,
John