Roku Community

FoxGonzo

I have 2 32 inch TVs that will not connect to wireless. I have a USB dongle that I hooked up directly to my mesh node because I thought maybe the firmware was out of date. I performed an update while wired and verified connectivity to other apps while wired. I then reset network connections and re-added credentials. Still nothing. I went into the secret menu and reset everything, made sure ping was enabled and nothing. I then factory reset the TV and same result. They will connect to the WiFi but they do not receive internet. They do get a correct IP(not APIPA), and on the top right it toggles between not connected and the time, but will not connect to any apps. I did notice that in the secret menu I did not see any DNS servers listed, but I also didn’t see anyway to manually add them. After I post this I will go down yet another rabbit hole and see if I missed this somewhere. Time and Date are correct. I have tried leaving them unplugged for 5 minutes, 15 minutes, half hour, and hour. We bought them at the same time a couple of years ago. All of our 7 other Roku devices are connected with no issue. There are no blocks coming from firewall, child locks, internet blocking software, etc. Even before I removed them from the profile (before the factory resets), there are 2 other Rokus on the same profile that are functioning as expected.

RokuArjiemar

Hello! @FoxGonzo,

Thank you for posting in the Roku Community!

We appreciate you reaching out about your TCL Roku TV's WiFi connectivity issue and attempting all possible troubleshooting steps. We are here to assist you.

We will need assistance from our friends at TCL to diagnose your TV's hardware. If the hardware fails, they will provide you with your options.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models.

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

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RokuArjiemar