Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
LeslieA
Reel Rookie
‎11-01-2022 03:49 PM

Screen limit Too many people are using your account right now.

I have only one tv using Roku, started watching a show on my ipad, a couple of minutes in, I got this message. Screen limit too many people are using your account right now. Upgrade your plan or stop playing on one of these screens.

I have never had this problem before. 

Then the screen says Roku-High Water and Roku-Cry Babies Magic Tears

What is going on?

1 REPLY 1
AvsGunnar
Community Streaming Expert
‎11-01-2022 03:55 PM

Re: Screen limit Too many people are using your account right now.

@LeslieA 

Both those titles you mentioned are available via Netflix.  Perhaps too many users using the Netflix account at same time.  Were you also viewing Netflix on your Ipad when this message appeared?

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.