Features, settings & updates

[Stephsnow]

I’ve factory reset mine 10 times now and still says “update now” and when it does still gets nothing but the wallpaper on the Home Screen 

[errolmcinnes]

Roku shut down the server that updates devices. Any device that is factory reset after July 1 2024 must be discarded and replaced. This was Roku's idea to make consumers replace all their devices that are more than six months old. The device does indeed connect to the internet, but it is bricked, and has no way to update. Thanks for everything Roku. I'm done with them. They bricked two of my tvs, and three Roku express devices, all less than a year old. 

[Erolas]

It certainly seems that way. If you factory reset your device and now cannot reach the update server with 003 error, you are screwed. Your device is junk. I would hate to think they did this on purpose. I have seen many, many people having the same issue and Roku is doing nothing about it.

[BroncosDenver1]

I will let you know how things work out. I am going to do as you described and I will have fingers crossed 🤞 

[BroncosDenver1]

Thank you for your expertise. 

[Manyfires4]

My Roku wasn't updating for 2 weeks in Jan 2025. I tried your suggestion and updated it. Can't tell if it worked or not. Last time it supposed auto updated was 4 days. I'll let you know how that works out. 🤞

[Manyfires4]

Screen blank except for the text. Hit the back button couple of times, got frustrated and turned it off and then on. It came back but soooo slowly. Chk'd auto update & discovered it hadn't updated for 2 weeks. Did a manual update. Came back fine except slower.

[RokuEmmanuel-D]

It's great to see you here, @Manyfires4!

Thanks for reporting your issue with your Roku, which is lagging and slower after an update. We'd like to take a closer look.

Could you tell us what the latest software build version of your Roku is? You can find that by going to Settings > System > Software Update. 

In the meantime, try performing a system reboot on your Roku. To do this, just head over to Settings > System > Power (Skip this step, if you don't see any options) > System restart. 

Let us know if you need more help!

The Roku Community Team