Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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DCollins
Reel Rookie

Re: Roku streaming stick Disconnects from Internet after saying it has connected to the internet

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You must not have understood my post. The problem occurs when I try to connect the 5Ghz ROKU to any of the new 5Ghz public hotspots. I can only stay connected if it's an older 2.4Ghz public hotspot. The modems aren't mine to reboot as they area PUBLIC hotspots. The problem is the ROKU.

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HopalongCassidy
Reel Rookie

Re: Roku streaming stick Disconnects from Internet after saying it has connected to the internet

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What you need is a new cable that goes from the stick to the power adapter. I think it's called the wifi extender cable. I jumped through all these other hoops for weeks until Roku sent me this cable. Fixed everything instantly. You have to pair the remote again.

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Lolasmarie
Reel Rookie

Re: Roku streaming stick Disconnects from Internet after saying it has connected to the internet

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I simply upgraded my Roku and now it runs fine.

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