Wi-Fi & connectivity

[R-L]

My roku no longer stays connected after I set it up. After I press the reset button, It continues to go through the entire process of setting up. I choose my internet network - it connects successfully then the black screen shows up stating no network fir the roku. I was using it fine everyday and this morning until this happened. 

[RokuArjiemar]

Good day! @R-L,

Thanks for the post,

We appreciate you reaching out to us. We're sure that we will successfully handle your connectivity issue.

• Did it happen on one channel or all channels?
• Have you already tried any troubleshooting steps?
• Are your other devices working on the same network?
• Have you or your ISP made any recent changes to your network?

Troubleshooting:

• Check the network connection (Settings > Network > Check Connection). Please verify if both wireless and internet are shown with green checkmarks.
• If no wireless connection is detected, proceed to the next step. Set Up Connection (Settings > Network > Set Up Connection). Determine if the network is visible when setting up a connection again.

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

Yours Truly,

Arjiemar

[Carlawallace40]

My Roku will not connect to my Wi-Fi and I can’t watch TV. I have rebooted my Roku and my modem…NOTHING WORKS!!

[renojim]

@Carlawallace40, we need more information.  Did it ever connect?  What happens when you try to connect?  Do you get any error messages or codes?  What's the model number of your Roku device displayed under Settings->System->About?

[RZRo]

Let me start by saying I’ve used Roku for  years.

yes I rebooted everything. Roku, T’mobile tower, midi connection points on the device and the TV.

yes I have wifi working as it always does.

after several attempts I still get No Connected message on home sceen.

I can stream on my phone through Roku but out if the blue…can’t view on TV.

again…I have wifi,,,changed nothing.  Turned on TV and suddenly the Roku stubbornly thinks I don’t have wifi…again I’ve done several reboots so please provide more advanced advice..

[RokuJechealR]

Hi @RZRo,

A warm welcome to the Roku Community!

Thanks for sharing this information with us, and we appreciate the troubleshooting steps provided to try to resolve the issue. Have you tried connecting to an alternative network, such as a mobile hotspot, to see if you're able to maintain a connection?

Let us know what you find out, and we'll assist you further with this.

All the best,

Chel