Wi-Fi & connectivity

[JohnnnyT]

I have used a basic Roku and now a Roku Streaming Stick 4K and the same thing occurs:  the screen will go blue with a message saying “:No Connection” but all the while the audio is playing.  If I unplug the device and reinsert it, everything works fine.  I’ve even checked the TV network settings when the Roku does this and the TV settings show that it is connected to the internet.  It appears to be some setting in Roku that allows this to keep happening since it occurs with both a basic Roku and the Streaming stick.

[RokuTakashi]

Hi, @JohnnnyT 

Welcome to the Roku Community.

Thanks for letting us know about the troubles on your Roku device wherein it has error message of "No Internet Connection", and we're here to assist you in resolving this issue. For a workaround, we'd recommend performing the troubleshooting steps below:

1. Restart your Roku device and your router.
   
   
   1. To restart your Roku player, go to Settings > System > System restart. To restart your Roku TV, go to Settings > System > Power > System restart. You can also unplug the Roku device from the power source, wait a few moments, and then reconnect it.
   2. To restart your router, check the instructions from your ISP or router vendor. In some cases, you can simply unplug it and plug it back in, and in other cases it may require pressing a reset button on the device.
      
      Note: It will take a few minutes for both devices to completely restart.

For more information, you can visit What should I do if I cannot connect to my home network or the internet?

We hope this helps, and let us know if you're still experiencing the same issue or if you have further concerns.

Best wishes,
Kash