Wi-Fi & connectivity

[tnicosia47]

I installed a Roku Ultra. The Home Screen comes on but says “not connected”. The remote will not respond and no set up directions appear on the screen. Any advice?

[RokuJanadeeK · Accepted solution]

Hi @tnicosia47,

We're happy to have you here in the Roku Community.

We understand that you are having problems with your Roku Ultra. We're delighted to assist.

To navigate the device connection, we'll need to ensure that the remote is well-functioning first. Kindly try the steps provided in this support article on how to fix your Roku voice or simple remote that is not working. Changing the remote's batteries with fresh ones is highly recommended as well.

Once the remote is working, you can now refer to this support article on how to connect your Roku streaming device to the internet using Wi-Fi or Ethernet.

We hope this helps. Let us know if you need further assistance.

Sincerely,
Janadee