Wi-Fi & connectivity

[RokuJechealR]

Hi @av8rhutch,

Thanks for the response!

These have primarily been reported before with routers supplied by internet providers (Comcast/Xfinity, Cox, and AT&T reported so far). Still, it's possible they could also occur with user-owned routers that have received updates.

• ROKU LOCATES NETWORK BUT CAN NOT CONNECT
  Some router updates have changed the router's connection settings from b/g/n to just g/n, causing some Roku models to lose their ability to connect to the network. The solution is to set the router's configuration back to using b/g/n.
   
• ROKU CAN NOT FIND LOCAL WIFI NETWORK
  Some routers have turned their 2.4 GHz wifi band off, leaving only the 5 GHz band operational. Devices with single-band wifi radios, notably Roku Express and Premiere models (but not Express 4K models), and many other single-band devices, can not even see the 5 GHz bands. The solution is to reconfigure the router and turn the 2.4 GHz band back on.

If you need to make configuration changes on equipment supplied by your internet provider but have no access to its settings, you may request your internet provider to make the changes.

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best,
Chel

[av8rhutch]

So my solution is a $25 Firestick for the next year (while I have a free Xfinity XB7 gateway), when I buy my own gateway I'll try Roku again...maybe...

[av8rhutch]

Exact same issue, bought a cheap Firestick after messing around for a few weeks trying to fix it. Firestick works perfectly well. Roku has a better home screen, but I got tired of power cycling the Roku from behind the tv every time!

[RokuJechealR]

Hi @av8rhutch,

Thanks for keeping us posted here in the Roku Community!

Please be aware that we have passed your concern on to the Roku Team, and we will update you or confirm whether the issue is resolved.

Feel free to post if you have any other concerns, and we'll continue assisting you from there.

All the best,
Chel