Hi @MacyZ,
Thank you for the additional information!
Signal strength can vary due to factors such as the amount of wireless traffic and the usage of other devices on your network. If the results from a connection check display poor or fair signal strength, or you experience connection or playback issues regardless of the results, try the suggestions below to help improve your wireless connection.
Eliminate wireless interference: Cordless phones, microwave ovens, or other wireless devices near your router can cause wireless interference that may affect the quality of your network connection. Move any such device away from your wireless router.
Check with your ISP: Visit the website of your internet service provider, or ISP (usually your cable or phone company), or contact them directly to inquire about any outages or connectivity-related issues. You should also confirm that your internet package provides speeds fast enough for streaming.
Reduce network usage by other devices: Devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices, may affect the quality of your network connection. Temporarily stop using any such device and check if that makes a difference. You may need to reduce the usage of other network devices when using your Roku device.
- Move your Roku device or router:
- Reduce distance: Moving your Roku device and router closer to each other will strengthen the wireless signal. If this is not an ideal long-term solution, at least try moving the devices closer temporarily to verify the signal strength is the problem. Sometimes moving each device, even for a short distance, may make a difference.
- Eliminate obstructions: Install both devices where there are fewer objects and walls between them. If your router or Roku device is inside a cabinet, we recommend taking it out. Reducing the number of obstructions will improve the signal strength.
- Adjust router antennas: If your router has one or more external antennas, try re-orienting the antennas and checking the signal strength.
- Try an elevated location: Try moving your router and/or Roku device to a higher location in the room.
- Move away from the TV: If your TV is located between the Roku device and the router, try moving the Roku device to a location where the TV is not blocking the wireless signal. If you are using a Roku Streaming Stick, try moving it away from your TV by installing the free HDMI extender cable.
- Note: The Roku Streaming Stick+ connects to the network via an advanced wireless receiver. Using an HDMI extender will not improve the wireless signal strength.
- Try another TV: If you have a Roku player, move it to a different TV that is closer to your wireless router to confirm the wireless signal strength is the problem.
We hope this helps, and please keep us posted if you need anything else.
Kind regards, John
John
Roku Community Moderator
