Forum Discussion

Anastasia16's avatar
Anastasia16
Reel Rookie
8 months ago
Solved

Roku Express stopped connecting to WIFI. Every other device in the house has no issues

I have done everything as suggested.  I've plugged/unplugged and started/restarted, and my Roku Express still will not connect. I am so frustrated.  Neither my Roku Express nor modem have moved in ye...
tv & player wifi
  • RokuRhea-V's avatar
    RokuRhea-V
    7 months ago

    Hey Blazinkuo,

    Welcome to the Roku Community! 

    It seems you're having trouble finding your Network. In addition to what our Community expert provided, you can also try resetting it by navigating to Settings > System > Advanced network settings > Network Reset. After that, you can try Setting up the Network again. Let us know if it still doesn't work, and we will investigate further. 

    Thanks, 

    The Roku Community Team

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
8 months ago

MoviePhone 

When using the Roku Express 3930, this is a 2.4-ghz only device so you need to make sure the 2.4ghz band of the network is set up correctly and is actually on/working.  Some ISPs (internet service providers) have disabled the 2.4ghz band on their routers/firmware or have made changes to the settings that make connecting the 2.4ghz devices a bit of an issue.

As such, the first thing to do is to make sure the 2.4ghz band is actually on/working/broadcasting and then to further make sure that the 'Wireless Mode" is set to b/g/n in the 2.4ghz settings. (this makes sure that all three speed protocols will be used by the ISP routers).

----

As for your specific issue, the 14.40 is generally a password issue error and the 14.30 is usually a network error (the b/g/n setting will usually fix that one.)

Try changing your wifi password.  Use simple letters and/or numbers and remove any special characters or symbols from it.  I would try this for both the router wifi and your hotspot.  (This special character issue seems to affect the Express devices more so than the other Roku devices, but not exclusively).

Try the above password change and then restart both the router and Roku device again,  and see if that helps.  Feel free to post an update if still needing more help or if the error number changes after doing so.  Post back with router model number and ISP as well.

MoviePhone's avatar
MoviePhone
Newbie
8 months ago

AvsGunnar 

Did Roku just recently make that change? I only ask because Like I mentioned, for the last three years I've had no problems until a couple months ago. 

I'll have to wait until the owner of the wifi comes back into town to ask them about checking the wifi configurations. Thank you for advice!

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    8 months ago

    MoviePhone 

    Hard to pinpoint whether a change in Roku OS or a change in the router's firmware/update causes issues like these.  These issues and workarounds/fixes have been around for awhile but affect different users at different times.

    Since you don't have access to the router currently, you should be able to connect it to your hotspot though in order to get it working.  Just make sure you have enabled the 2.4ghz on your hotspot (or enable "maximize compatibility) in the hotspot settings.  Then just use a simple password and you should be able to get the Express to connect to it in order to test/use temporarily until you can verify network settings on the router.