DanoP24
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4 weeks ago
Roku Express defective out of the box. Unit would not connect to WiFi.
The new Roku Express that I purchased in 2020 was bad out of the box. It will not connect to WiFi.
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DanoP24
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4 weeks ago
Re: Roku Express defective out of the box. Unit would not connect to WiFi.
Can I return this product for exchange! It was purchased in 2020. I have Roku order number and Serial number.
AvsGunnar
Community Streaming Expert
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4 weeks ago
Re: Roku Express defective out of the box. Unit would not connect to WiFi.
I wouldn't get my hopes up but you can try using the warranty process. https://support.roku.com/article/208757058
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For the Roku Express models (pre-3960 model numbers), make sure you have a working 2.4ghz band, set the 2.4ghz wireless mode to b/g/n, and try removing any special characters from the wifi password on the 2.4 ghz band and see if the device connects.
If you have a mobile hotspot, try connecting to it on the 2.4ghz band (or "maximize compatibility" in the hotspot settings) and see if you can get it to connect to the hotspot.
Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102