Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Roku Express + Not finding wifi (All other devices are connecting)

Randomly disconnected from wifi today. Ive been scanning and scanning but wifi not showing up. Ive rebooted wifi, rebooted roku, factory reset roku, network connection reset on roku, and even used the secret menu to disable network pings. My roku does connect to my phone hotspot. Im stuck. Please help.

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Re: Roku Express + Not finding wifi (All other devices are connecting)

What's the model number of your Express displayed under Settings->System->About?  Are you trying to connect to 5GHz or 2.4GHz Wi-Fi?  Do you know what Wi-Fi channel your router is using?

Note that Roku devices only support 2.4GHz Wi-Fi channels 1 to 11 and the ones that support 5GHz Wi-Fi don't support all 5GHz channels (only non-DFS channels).

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