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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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1146
Newbie
‎05-06-2023 02:33 PM

Correct password not accepted

Hello, I have double checked with my wifi company for correct password.  I put that in and still saying wifi cannot connect. I have unplugged and re plugged in. I have also dine a restart. It still will not accept the password. I tried changing the email and password  on the account and it stated that it already existed. When I go to accit does not show the email I tried changing it too. Can anybody help with this? Thank you!!

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1 REPLY 1
RokuLianna
Retired Moderator
‎05-06-2023 02:49 PM

Re: Correct password not accepted

Hi @1146

Welcome to the Roku Community!

I'd be delighted to look closely to see how we may assist you in getting started. Do you receive an error message when attempting to connect to your wireless network or when streaming a specific channel?

For troubleshooting purposes, have you tried re-connecting your Roku to a solid wireless network to see if that helps resolve the issue you are seeing? You may also try to connect to an alternate wireless network, such as another mobile phone signal typically provided and maintained by specific mobile phone (cellular) service providers, to see if you are experiencing the same issue.

With detailed information, we will be better able to assist you.


Warm Regards,
Lianna
 

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