Roku Express Error code 14.40
My Roku Express was working fine. I then left town for a month, and now I keep getting "Error code 14.40". They say this error is about the password for the wireless network being incorrect, but it...
Forum Discussion
Hi,
Sorry to hear about the issue you're running into.
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About and I'll get you in touch with our support team for more assistance.
Thanks,
Danny
Sorry to hear about the issue you're running into.
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About and I'll get you in touch with our support team for more assistance.
Thanks,
Danny
I am getting the same error message - my roku has never connected and I can not get help from anyone - please let me know how I can send you a PM I am about to throw it away - I have never had this much trouble with any device-
I have found that when I want to connect to my Apple product hotspot, I have to go to the Roku and reset the network. Not restart the device, but reset the network. That erases all saved passwords for other hotspots, but it allows me to input my Apple product pw and connect just fine.
I have never used my internet at any hotspots I only have one password
I also have Roku Express, and get the same error message, it first started in the early morning hrs., now I can't connect at all. I tried getting help from Roku to no avail. I was also being charged for asking for help, I wasn't haven't that, I've been with Roku for a long time. My email address is [personal information].
I have a smart tv, but it's not connected to my Roku Express, and it works fine. Please help
Thinking you in advance.
Hi reverev
Thanks for posting here in the Community.
Since your internet service provider is Xfinity, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.
Let us know how it goes!
All the best,
Kariza
