Hello,
I have a Roku Expres 3930EU which has worked fine for years via my Huawei R216 mobile wifi router. I recently switched network provider from VirginMobile to EE and since putting the new Sim into the router my Roku cannot connect to the internet. It connects to the router and has excellent wifi strength but no internet. I get error 009. The weird thing is that other devices (phone/laptop) connect and get excellent internet (upto 20mbps). It gets weirder... if I take the SIM out of the router and put it into my phone and turn on hotspot, then the Roku will connect and also get excellent internet. Ive tried putting my old Virgin Mobile SIM(currently stil active) back in the router and the Roku connect to the internet just fine as before, allbeit with a poor internet connection (hence why the network change).
I have tried rebooting all devices and changing wifi chanels all to no avail. I tried my EE sim in a friends Teltonika router and roku connected and got internet no problem. It seems its the particular combination of the EE SIM, and the Huawei router that the Roku doesn't like. I even tried my friend's roku (same model) with my router using the EE Sim and had exactly the same problem, so I know its not my specific device , but rather a problem with that model.
The ruku is 1 metre away from the router.
Ive spoken to EE and there are no problems that end. Confirmed by the fact that other devices get unrestricted internet access.
Any help will be appreciated. Thanks
