You have a better chance of getting the help you need if you can supply some additional information.
The model (and model number if you know it) of your Roku. (This is ALWAYS a good idea when asking for help.)
Believe it or not, who is your internet supplier?
How do you get to the point that the "reset router" message is shown?
The full and complete text of the "reset router" message.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X