Wi-Fi & connectivity

[21_Apc]

I did that with mine, made no difference. It connects to set up but will not stay connected after & I am honestly gonna buy a fire stick & see how that works out 🤷🏼‍♀️

[21_Apc]

And my xfinity streaming box works great, never had connection issues with my wifi, I’m just convinced Roku is poop 

[donnaoiler]

I have reset everything just like everyone suggested and it still won't connect!!!

[Quial1]

This did not work 

[cardbrown]

Far chance getting Comcast to do anything for me. 

[TimSlattery]

Umm...you said to eliminate the 802.11b setting on your router, but...

Mine was set to use 802.11 g or n. I added  b to the list, and it connected. What!?

This has been going on for a few weeks now. My Roku express stopped connecting after working perfectly for

[TimSlattery]

I'll finish my post, which was sent before I intended.

Connection problem have been going on for a few weeks now. My Roku express stopped connecting (014.30) after working perfectly for a year and a half. I tried everything, nothing worked. I finally bought a new one. Plugged it in, set it up, and it wouldn't connect. Finally found an article that said that some Rokus don't like punctuation or symbols in the wireless network password. OK, so I changed my network password to get rid of the exclamation point, and it worked just fine again.

Today, a couple of weeks after changing the password, it stopped connecting again. This time I find the above article that says to eliminate 802.11b. I misread it and added 802.11b, and it connected instantly! I don't get it. Maybe it's the channel. My router is set to select a channel automatically. If it screws up again, I'll set it to use channel 11.

Nothing else in my house connects on 2.4G. Why does Roku not use 5G? Whatever else, THIS KIND OF STUFF SHOULD NOT HAPPEN!!!!

[atc98092]

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@TimSlattery wrote:

Umm...you said to eliminate the 802.11b setting on your router, but...

Mine was set to use 802.11 g or n. I added  b to the list, and it connected. What!?

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This seems to be something specific to Comcast and perhaps some other cable companies. It doesn't make any sense, but adding b back into the modes appears to resolve the issue. I just switched to Comcast myself a month ago, but I have multiple access points in my home so don't connect to the Xfinity gateway directly anyway. Mine is set to g/n, and I don't have control to change it myself. I'm still having issues with Comcast support, as they can't seem to get my port forwarding to work at all, and my voicemail isn't configured either. While they have improved their customer service in many ways, they still have some work to do. 

[atc98092]

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@TimSlattery wrote:

Nothing else in my house connects on 2.4G. Why does Roku not use 5G? Whatever else, THIS KIND OF STUFF SHOULD NOT HAPPEN!!!!

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Not all Roku devices support 5 GHz. The Express and Premiere do not, and some of the less expensive Roku TVs don't as well. The Ultra, Stick, and Express 4K all do support 5 GHz. I'm only speaking about the current models. There are some older Roku devices that support 5 GHz as well. 

[TimSlattery]

For what it's worth, I found settings for b/g/n and channel selection in the Xfinity cell phone app.