Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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kathya
Reel Rookie

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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Yep, I reset the router (even though every other connected device was working fine) and, poof! Instant access to Roku again without all off the hassle of trying other measures

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RebeccAlarc
Channel Surfer

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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Lucky!!!!! I have tried everything and still no networks available.

 

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Megs3161
Newbie

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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I reset my wireless router, then I reset my wireless network on my rouku. It worked!

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Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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I'm facing the same problem. Restarting the router did solve the problem for a while but now it does not connect to the internet anymore. I even tried the suggestion mentioned but still the same.

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anode505
Streaming Star

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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Has anyone tried setting up a static IP for the roku?  I wonder if it is a DHCP issues, since it also happens with a wired connection.  Probably in gateway and/or subnet mask would be the culprits of not reaching the internet but connected to the local LAN.

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atc98092
Community Streaming Expert

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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You can't enter a static IP in any Roku device. You can create an address reservation in your router, which accomplishes the same thing, ensuring the device always has the same IP address. Different routers have different methods of creating the reservation, so I can't tell you exactly how to do it in yours. 

Dan

Roku Community Streaming Expert

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anode505
Streaming Star

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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Hey, you are right. Can't set up the network manually (first device I've ever seen that on)!

DHCP reservations are not the same thing.  The device still needs to queries the server for the settings, while manually it just sets it all itself. 

Everything on my network is in a DHCP reservation or a static.  Makes it easier and quicker to see if I get a rouge device.  But doubt I ever would since I'm using 802.1x PEAP with certs.

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atc98092
Community Streaming Expert

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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Yeah, the first devices that can't be manually configured I've ever encountered. I understand the difference between a static and reserved address. I just wasn't going to get too technical, but you obvious have more than typical knowledge in the area. 🙂

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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anode505
Streaming Star

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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Wonder if maxing out DHCP lease time might help.  It might be getting all boogered up on the lease renew.  Dropping it down to 60 seconds might be a way to tell. (force the error)

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KP11
Newbie

Re: ROKU TV Suddenly won't connect to Internet - no problem before now

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Hi,

My Roku can not find my WIFI. I live in a concrete building and it picks up people’s WIFI floors above me, below and down the hall. Plus it works fine in the evening or at night. All other devices work just fine that are connected to WIFI. I have restarted everything and there is still connection issues only during the day. 

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