Wi-Fi & connectivity

[mmortal03]

@atc98092

I don't mean that Roku should attempt to test every model, but they could at least be spot checking the most common routers rented out by the most common ISPs -- they'd catch some of these situations that way. Keep in mind that we perpetually hear of situations where all devices on a person's network other than that person's Roku device(s) will have no trouble connecting. I'm not saying Roku software admins/engineers are doing it maliciously, but there's got to be something in their testing and compatibility practices that could be improved.

[atc98092]

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@mmortal03 wrote:

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, but there's got to be something in their testing and compatibility practices that could be improved.

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No disagreement there. 

[Dennise67]

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@Adie1 wrote:

I can only repeat what worked for me, which was changing the wi-fi channel. I'd been having intermittent Roku problems for ages, then changed the channel on another user's advice, and it's been fine ever since. (It's an easy fix to Google if you're a dunce like me!) Good luck!

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 @Adie1

What do u mean change WiFi channel?

[renojim]

@Dennise67, the Wi-Fi channel is a setting in your router.  Most router's come with the channel set to "Auto" which no doubt causes a large percentage of the problems seen here.

[anode505]

If both would follow the standards there would be no issue.  Thinking you know better never works out.  Kinda like rolling your own crypto.

(Of course they both say they do, but.......)

[atc98092]

@anode505 part of the issue is that Roku must design their WiFi to meet standards that differ across the globe. Channels that are legal in the US are not in other countries, and vice versa. And I have access points that even though they are sold here in the US have channels that are not permissible here, so I had to take them off of Auto and manually assign the channel. So Roku simply makes their devices not function on a large number of channels, some in the 2.4 GHz band and others in 5 GHz. It's not the most elegant solution, but it keeps them legal throughout the world. 

[Adie1]

WiFi channels are the medium by which wireless networks send & receive data. The default channel selected by your router on set-up might not be the optimal one for your neighbourhood, e.g. if lots of others are using the same channel (channels 1, 6 & 11 tend to work best.) Just Google “change WiFi channel” and it’s an quick easy job, though I obviously can’t guarantee it will fix your Roku problem  (but it worked for me!)

[Walsh93]

Okay so it took me to the factory reset but it's asking for a code and I thought it would be my code that I made but it failed. What code do I need?

[atc98092]

I think that unless you've set a PIN in your account, it's simply looking for four zeros to approve a factory reset. I've only used it once, and it was a long time ago, so going by memory here.

[renojim]

The last time I looked at a factory reset it displayed the code it wants you to enter.  It's just a "are you really sure?" type of thing.