Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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JCBrokerstone99
Reel Rookie

Problems of connectivity with the Advanced Receiver of the Roku Streaming Stick+ Model 3810MX

I have some problems with the receiver, of the Roku Streaming Stick (3800 series) model 3810MX in one times lost the signal wifi and the control, and same I tried plugging it in direct to the power and same still and, sometimes the message of (AWR not found) I dont know if I can solicited a replace for the receiver.

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5 REPLIES 5
RokuJohnB
Community Moderator
Community Moderator

Re: Problems of conectivity with the Advanced Reciever of the roku Streaming Stick+ Model 3810MX

Hi @JCBrokerstone99,

Thanks for posting in the Roku Community!

We understand that you're having a problem with the Roku streaming stick since it will disconnect from your wireless network. We're happy to help. AWR likely needs to be replaced. Does the device have a warranty? If not, we recommend purchasing a new AWR.

Please keep us posted on what you find out.

All the best,

John

John
Roku Community Moderator
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JCBrokerstone99
Reel Rookie

Re: Problems of conectivity with the Advanced Reciever of the roku Streaming Stick+ Model 3810MX

Okaip, and Where i can buy a New AWR? Pls tell me i need it, the waranty of my streaming Stick are ended,

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renojim
Community Streaming Expert

Re: Problems of conectivity with the Advanced Reciever of the roku Streaming Stick+ Model 3810MX

I assume you're in Mexico?  I don't know if this link will work:

https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver

Roku Community Streaming Expert

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JCBrokerstone99
Reel Rookie

Re: Problems of conectivity with the Advanced Reciever of the roku Streaming Stick+ Model 3810MX

no... it won't let me access the link, **bleep**..., and I came here because of the fact that the Mexican support doesn't want to send me the awr... and apart from the technical support number here it doesn't even work.. only the mail.

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renojim
Community Streaming Expert

Re: Problems of conectivity with the Advanced Reciever of the roku Streaming Stick+ Model 3810MX

Maybe @RokuJohnB can offer some advice on where users in Mexico can obtain an AWR.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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