Wi-Fi & connectivity

[JCBrokerstone99]

I have some problems with the receiver, of the Roku Streaming Stick (3800 series) model 3810MX in one times lost the signal wifi and the control, and same I tried plugging it in direct to the power and same still and, sometimes the message of (AWR not found) I dont know if I can solicited a replace for the receiver.

[RokuJohnB]

Hi @JCBrokerstone99,

Thanks for posting in the Roku Community!

We understand that you're having a problem with the Roku streaming stick since it will disconnect from your wireless network. We're happy to help. AWR likely needs to be replaced. Does the device have a warranty? If not, we recommend purchasing a new AWR.

Please keep us posted on what you find out.

All the best,

John

[JCBrokerstone99]

Okaip, and Where i can buy a New AWR? Pls tell me i need it, the waranty of my streaming Stick are ended,

[renojim]

I assume you're in Mexico?  I don't know if this link will work:

https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver

[JCBrokerstone99]

no... it won't let me access the link, **bleep**..., and I came here because of the fact that the Mexican support doesn't want to send me the awr... and apart from the technical support number here it doesn't even work.. only the mail.

[renojim]

Maybe @RokuJohnB can offer some advice on where users in Mexico can obtain an AWR.