Wi-Fi & connectivity

[NanaJ67]

Why does my TV go black and say " no signal  " every time one certain commercial comes on, and it does the no signal thing over and over and won't let me watch the show, and most of the time I get the no signal sign when I try to go to a different app like Hulu which I  pay for, a n d several other apps, this gets so frustrating. Yet you can't talk to a real person on the phone about the problem.

[RokuERey]

Hi @NanaJ67,

Welcome to the Roku Community!

We appreciate your report about this playback issue and we'd like to learn more to see how we can isolate this.

Could you tell us when did you start seeing the issue occur? Have you tried any troubleshooting and what didn't work?

Let us know more about this so that we move forward to the appropriate next step.

Thanks,
Rey