Wi-Fi & connectivity

[Lkmiller57]

Older 4k roku no longer connecting to wifi. Do rokus go out? Or are you able to reset to factory and have it work again?

[RokuMary-F]

Hi @Lkmiller57,

Welcome to the Roku Community!

We're sorry to hear about the issue you're running into. It sounds like your Roku device may be having trouble connecting to your home network. A few questions here to better understand what you're experiencing:

1. When did this issue first start occurring?
2. Did you make any changes to your connection recently?
3. Does the issue only occur on a specific channel or all channels on your Roku device?
4. Do you receive any error codes or messages? If yes, please let us know.
5. What troubleshooting steps have you taken so far to try to resolve the issue?
6. Have you tried taking a look here in our Support resources and following the steps to help get connected? How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet | Official Roku Su...

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary