Wi-Fi & connectivity

[crisfowler09]

I am having this same issue. Was a solution ever given?

[RokuTakashi]

Hi, @crisfowler09 

Greetings, and welcome to the Roku Community.

We understand in your post that you've encountered an issue with connecting your Roku device to a network, and we're here to assist. As a start, we'd like to collect more details regarding the issue. Kindly provide the information below:

• What specific Roku device you are having issues with?
• Specific issue you have encountered?
• When did you experience this issue?
• Troubleshooting steps performed in an attempt to resolve the issue?
• Internet service provider and Modem brand?

With more details we received related to the issue you've experienced, we'll be able to assist further.

Your response would be much appreciated.

Best wishes,
Kash

[DRHart74]

In right corner it says not connected but our other devices are working. We get an error 14.50

[DRHart74]

Have tried shutting off several times. Always get the same error.

[RokuTakashi]

Hi, @DRHart74 

Welcome to the Roku Community.

Thanks for letting us know about the issue you have encountered regarding the network connectivity problem your Roku device has experienced. The Error code 14.50 means that your streaming device is unable to connect to the internet. Let's perform a troubleshooting step in order to resolve this.

Restart your Roku device and your router.

1. To restart your Roku player, go to Settings > System > System restart. To restart your Roku TV, go to Settings > System > Power > System restart. You can also unplug the Roku device from the power source, wait a few moments, and then reconnect it.
2. To restart your router, check the instructions from your ISP or router vendor. In some cases, you can simply unplug it and plug it back in, and in other cases it may require pressing a reset button on the device.
   
   Note: It will take a few minutes for both devices to completely restart.

Additionally, we recommend connecting your Roku device to a mobile hotspot to see if it's able to connect successfully. If it does connect without issues, the problem is likely rooted in your modem/router.

For more information, you can visit this support article on What should I do if I cannot connect to my home network or the internet?

Please keep us updated on what you find out, and we'll assist you further.

Best wishes,
Kash