Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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EvieB
Reel Rookie

Neither Roku or Roku stick will connect to the internet

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We bought the Roku/Roku stick bundle yesterday. Set them up on the 2 TVs and they were working great. Today neither will connect. Other devices connect to the internet and Roku is showing signal strength excellent. We have tried resetting internet and both Rokus. Both still don’t work. We have FIOS wireless. 

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AvsGunnar
Community Streaming Expert

Re: Neither Roku or Roku stick will connect to the internet

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@Karenatl 

For the most part, disabling IPv6 should have no real negative impact for normal users.  I leave them disabled on my own home networks due to some security settings conflicts it causes when enabled.  Having said that, some Windows features actually rely on it being enabled and has been reported to "break" Windows when disabled.  I consider Windows to be broken by design anyway, so how much more can one break it?  There are of course other server and network reasons to leave enabled, but not of any real concern to a home user.  (I can see the lines of IPv6 zealots forming now to tell me how wrong I am.) 

Regarding the BGW-320, this is the router I mentioned in the above post.  It is a managed tri-band router that does not allow a lot of user interaction/changes.  And it has that feature of the 5ghz bands and use of DFS channels that Roku cannot use.  As a result, you may find that all your Roku devices will have to gravitate to the 2.4ghz band.  (Users have been calling for AT&T to allow for manual control over 5ghz channels for awhile now.)

However, each network is different and the new router may work just fine for your environment.  Again, my personal preference is to leave the ISP router as a gateway/modem and then bridge a router that allows for network configuration and serves as the router/DHCP server for the devices to connect to. (ie. a Netgear, TP-Link, Motorola, etc). 

The benefit of using an ISP router, however,  is that it will automatically configure and manage your network, and is pretty well configured to be "hands-off".  The negative is that when problems develop, you may be limited to what devices can be used and how the devices can be used on the network . (compatibility issues.)

 

 

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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40 REPLIES 40
EvieB
Reel Rookie

Re: Neither Roku or Roku stick will connect to the internet

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It’s the Roku Ultra and the Roku Streaming Stick + that are we’re in a bundle bought together if that makes a difference

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DBDukes
Community Streaming Expert

Re: Neither Roku or Roku stick will connect to the internet

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@EvieB 

Are you in the USA?

Both of those devices are dual band. They support 2.4 GHz b/g/n networks, and 5 GHz networks. However, not all countries use the same channels of the various bands. In 5 GHz in particular, some countries use channels that in the USA are reserved for non-consumer use.

If you're in the USA, this likely won't come into play. But that's why I'm asking.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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EvieB
Reel Rookie

Re: Neither Roku or Roku stick will connect to the internet

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Yes I’m in the USA

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DBDukes
Community Streaming Expert

Re: Neither Roku or Roku stick will connect to the internet

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@EvieB 

Then, unless your WiFi is using a non-standard channel, it should be working.

On each Roku device, go to Settings > System > Network

It should show the channel on which you're operating. Here's a screenshot someone else posted that shows it. Ignore the highlighted areas. You want Wireless channel.

wireless-test-results

That will tell us both the channel and band. That may provide a clue.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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TrooperDada326
Roku Guru

Re: Neither Roku or Roku stick will connect to the internet

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21 Mbps is way too slow BTW 

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DBDukes
Community Streaming Expert

Re: Neither Roku or Roku stick will connect to the internet

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@TrooperDada326 wrote:

21 Mbps is way too slow BTW 


Not for me. I have a good network.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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TrooperDada326
Roku Guru

Re: Neither Roku or Roku stick will connect to the internet

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If you say so. I have 500 Mbps. My Roku gets 189 Mbps 

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DBDukes
Community Streaming Expert

Re: Neither Roku or Roku stick will connect to the internet

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@TrooperDada326 wrote:

If you say so....


I said so. Amazon too, by the way. 15 Mbps will stream 4K Prime Video content according to Amazon. Of course, if your network is not up to snuff, you need more to compensate.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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TrooperDada326
Roku Guru

Re: Neither Roku or Roku stick will connect to the internet

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Amazon recommends a minimum of 15 Mbps for 4K. Netflix 25 Mbps. Those are bare minimum specs keep in mind. 

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