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fatbald23
Newbie
‎12-06-2023 05:51 PM

Multiple Roku devices won't connect when 1st turned on

All channels (Max, Disney+, YouTube, YouTube TV, MLB, Peacock, etc) on multiple Roku devices (TVs & Streaming Sticks) won't load. The logo for those channels pulls up but just freezes there - can't even get to their main menu. Checking network connection resolves it but it is not an issue w/ my wifi, as no other devices in my home are having problems and one of the Roku TVs is w/in 50 feet of our router. I have checked for updates & restarted the devices. Factory resets don't resolve it. Can you please help resolve this issue? Thank you.

 

 

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RokuERey
Community Moderator
Community Moderator
‎12-07-2023 01:47 PM

Re: Multiple Roku devices won't connect when 1st turned on

Hi @fatbald23,

Thanks for letting us know about this issue you're experiencing with your Roku device.

We'd like to see more on what's going on here. I have sent you a PM for more information.

Thanks,

Rey

ERey.
Roku Community Moderator
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