Wi-Fi & connectivity

[johnphelfrich]

I just installed a T-Mobile Home Internet system and it works perfectly with my cell phones, iPad's and i Mac.  It let's me try to initiate my Rocku Express (SKU # 3930PW) and it sees the T-Mobile network but gives me a password error at the end and will not connect to the Wifi. 

Any ideas?

I am willing to upgrade my Roku hardware if needed but want assurance it will work...Has anyone connected any Roku to T-Mobile Home Internet?  Thanks for the help.

[johnphelfrich]

The Roku Express I spoke about does work with my Verizon DSL line, however, with my new T-Mobile Home Internet I want to cancel my Verizon internet service. 

Thanks for the help.

[Strega2]

I would try making sure the router is set for b/g/n modes (not just g/n as some are by default.)  Also you might try searching this forum for T-Mobile as they seem to have some specific issues like being set for ipv6 only be default.

For example:

https://community.roku.com/t5/Wi-Fi-connectivity/Roku-not-connecting-to-T-Mobile-hotspot/td-p/786737

[johnphelfrich · Accepted solution]

I created a new network on the T-Mobile Gateway and adjust it to 2.4GHz with a new password and it works fine now.  That was the solution as Roku does not support DFS.  So go into the T-Mobile app and change it to 2.4 GHz and it will work!!!!

[AvsGunnar]

@johnphelfrich 

Just a heads up and some clarification for you.  The Roku Express 3930 is a single/mono band (2.4ghz-only) device.  It can only see and use the 2.4ghz band of a network.

DFS only affects 5ghz band channels.  If you purchase a dual-band Roku device in the future (capable of using both the 2.4ghz and 5ghz bands), you can either connect it to the 2.4ghz band if you want to use DFS, or you can disable the DFS capability under "Advanced Settings" of the 5ghz band if you wish to connect the Roku device on the 5ghz band. (can use channels 36-48 or 149-161).