Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Suptown
Newbie

Inn. Roku tv won’t connect to network

My wireless modem stopped working and I have fired up a new one.  Every other tv and device is connecting to the network but this  one particular tv.

have done a factory reset restarted my router and nothing works.  Is there anything else I can try.

6 REPLIES 6
Suptown
Newbie

Re: Onn. Roku tv won’t connect to network

It’s an Onn.rokutv.  Not an Inn

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RokuKariza-D
Roku Guru

Re: Onn. Roku tv won’t connect to network

Hey @Suptown

Thanks for reaching out here in the Community.

If your internet service provider is Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Please keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Ello2022
Roku Guru

Re: Inn. Roku tv won’t connect to network

@Suptown  Your ONN Roku TV is dual band which means connect to 2.4 or 5.0. Have you tried both? 

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talmaejo
Newbie

Re: Onn. Roku tv won’t connect to network

 
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talmaejo
Newbie

Re: Inn. Roku tv won’t connect to network

 
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renojim
Community Streaming Expert

Re: Inn. Roku tv won’t connect to network

@Suptown, are you getting any error messages/codes?  What exactly is happening when you try to connect?

Roku Community Streaming Expert

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