Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hotel & dorm connections are locked

While setting up my Roku as I have done since Jan 21st. I completed the normal process. When connecting to the DIRECT-roku I found it signal was locked and I am unable to select it. Is this a issue with the roku or my phone? I attached a screen shot 



0 Kudos
Community Streaming Expert

Re: Hotel & dorm connections are locked

The lock just means that it requires a password (that should have been displayed when you selected hotel/dorm during the network setup on your Roku).

How to use Hotel and Dorm Connect to connect to the internet | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Community Streaming Expert

Re: Hotel & dorm connections are locked

@Debra64- a few questons:

What phone do you have?

What happens when you click on the DIRECT-Roku link?

What is the exact wording of any error message you receive?

Have you tried turning the phone's WiFi off and back on?

Similarly, sometimes WiFi problems on a phone can be fixed by going into and out of Airplane Mode.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos