Roku Community

Debra64 · ‎07-05-2023

While setting up my Roku as I have done since Jan 21st. I completed the normal process. When connecting to the DIRECT-roku I found it signal was locked and I am unable to select it. Is this a issue with the roku or my phone? I attached a screen shot

renojim · ‎07-06-2023

The lock just means that it requires a password (that should have been displayed when you selected hotel/dorm during the network setup on your Roku).

How to use Hotel and Dorm Connect to connect to the internet | Official Roku Support

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makaiguy · ‎07-06-2023

@Debra64- a few questons:

What phone do you have?

What happens when you click on the DIRECT-Roku link?

What is the exact wording of any error message you receive?

Have you tried turning the phone's WiFi off and back on?

Similarly, sometimes WiFi problems on a phone can be fixed by going into and out of Airplane Mode.

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Wi-Fi & connectivity

Hotel & dorm connections are locked

Re: Hotel & dorm connections are locked

Re: Hotel & dorm connections are locked