Wi-Fi & connectivity

[RokuArjiemar · Accepted solution]

Hello! @jazeelee,

Thank you for posting in the Roku Community!

We appreciate you contacting us regarding error message 014.40. We are happy to help.

If you encounter error codes 14.40 or 14.41, your device uses an incorrect password to connect to Wi-Fi. Please ensure that your password is accurate and re-enter it. For further assistance with your Wi-Fi password, contact your internet provider.

For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

Thanks,
Arjiemar

[Jillzee]

I'm stuck please help

[RokuArjiemar]

Hello! @Jillzee,

Thanks for posting in the Roku Community!

We appreciate you contacting us regarding the issue you are experiencing with error 014.40. We are pleased to assist you.

Please refer to the solution posted above. If you still can't find your correct password, just a friendly reminder: it is case-sensitive. For further assistance, you can contact your internet provider.

Thanks,
Arjiemar

[shortysks407]

I'm getting very frustrated.  I've reset my router, reset my Roku and I have 2 of the 3 Roku Expresses able to connect to the server.  

And you can't contact anyone from Roku!!!!  I'm not going through any of these steps again.  I'm scared that if I do, then the ones that are working are not going to connect.

Does anyone have any advice?  I don't want to have to throw it away, but I'm thinking about it because of the amount of time that I'm spending trying to fix this error.

[AvsGunnar]

@shortysks407 

Are your Express devices all the same model?

You can find their respective model numbers under Settings/System/About.

What are the model numbers of the working and non-working one?

[shortysks407]

@AvsGunnar 
I can’t find the model # for the one not working because I did a factory reset and can’t connect it to my WiFi.

The one that can’t connect is the oldest of the 3, but it was connected last week and now it’s not.  I’ve researched what I should do and just can’t figure it out.

[shortysks407]

@AvsGunnar 

And now another of my other roku’s isn’t connected.  One of them is model #3930X 

[AvsGunnar]

@shortysks407 

Since the "oldest" Express cannot connect, we may be able to assume that it is a 2.4-only device. (single band device). The other device now having issues, model 3930 is definitely a single-band device.

Only the model 3960 Roku Express is dual band. (capable of either 2.4ghz or 5 ghz connection).

For these 2.4 ghz Express models, you will need to make sure that the 2.4ghz band is enabled/on, and that its "wireless mode" is configured to use b/g/n (all three speed protocols) from within your router wireless settings.

The above wireless mode setting is necessary if you have a cable ISP (Xfinity/Comcast, AT&T, Cox, or Spectrum).

Xfinity/Comcast has recently issued another firmware update to some of its leased routers, and Spectrum is reportedly notorious for disabling its customers' 2.4ghz without notice.

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However, since the 14.40 error is usually more of a password issue, I would also make sure that your wifi password does not include special characters.  Change it to just numbers and letters and see if you can connect. (ie. abcd1234).  

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It is likely that either...

1. the 2.4ghz band is disabled/off

2. the 2.4ghz band wireless mode has been changed away from b/g/n

3. the wifi password contains special characters and is now having issues authenticating.

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If you are able to connect these Express devices to a mobile hotspot (if available), then confirms it is just an issue in the network settings/router.

Feel free to post back with router model number and name of your ISP if you are still having issues after changing the above settings.

[shortysks407]

@AvsGunnar 
I don’t have b/g/n option with my 2.4 ghz.  I made an appointment with Comcast/Xfinity in their store on Tuesday to see if this can be rectified.