Hi @Shermancharlie,
Thanks for posting in the Roku Community!
We understand that you're having a problem with your Roku remote. We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:
We look forward to hearing back from you soon.
Thanks,
John
The screens frozen it says not connected
I have the same problem exactly. Did you ever find a solution?
Hi @Jefflouis @Kdwm5156,
Welcome to the Roku Community!
We are happy to assist you in connecting your Roku to the internet. If a connection to the internet was not established during Guided Setup or your network changed and you need to update the connection, access the Settings menu on your Roku device using the instructions below:
If the issue still persists, please keep us posted.
Best regards,
Eunice