Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dnails72
Newbie
‎01-16-2023 11:10 AM

Fios upgrade and Roku tv(not stick) can’t be found

I just upgrade my Fios.  Now when I go to the input for Roku for streaming services my remote can’t find it.  I use the app as a remote. Any ideas or help would be appreciated on how I can stream my other services. 

0 Kudos
2 REPLIES 2
Strega
Roku Guru
‎01-16-2023 12:57 PM

Re: Fios upgrade and Roku tv(not stick) can’t be found

By "upgrade" do you mean that you have a new router?  If so, did you make the SSID and passphrase exactly the same as before?  If not, the app will not find the Roku since the Roku is not connected to the network.

0 Kudos
OwnerofDevices
Roku Guru
‎01-16-2023 01:14 PM

Re: Fios upgrade and Roku tv(not stick) can’t be found

Verizon fios has DFS on by default. So, you need to disable DFS via the my fios app on your phone.