Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Dnails72
Level 7

Fios upgrade and Roku tv(not stick) can’t be found

I just upgrade my Fios.  Now when I go to the input for Roku for streaming services my remote can’t find it.  I use the app as a remote. Any ideas or help would be appreciated on how I can stream my other services. 

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2 REPLIES 2
Strega
Level 18

Re: Fios upgrade and Roku tv(not stick) can’t be found

By "upgrade" do you mean that you have a new router?  If so, did you make the SSID and passphrase exactly the same as before?  If not, the app will not find the Roku since the Roku is not connected to the network.

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Re: Fios upgrade and Roku tv(not stick) can’t be found

Verizon fios has DFS on by default. So, you need to disable DFS via the my fios app on your phone.