Wi-Fi & connectivity

[Bkov]

I've had an Express+ for about 4 years and it seems after the most recent update I'm having WiFi issues. Specifically it will lose connection watching Netflix or YouTube TV randomly. If that happens I have to restart in the home menu our pulling the plug. 

When that happens I get a low power error for a minute or two. After that the device works like normal. 

We moved into this house about 8 months ago and have used same cabling and power brick and cables the whole time.

Is anyone else experiencing someone similar? Any help would be appreciated.

[DBDukes]

@Bkov 

The Roku Express+ models (3931, 3910, or 3710) all are 2.4 GHz band devices only. They will not connect to a 5 GHz network.

Many ISPs, particularly Comcast, AT&T, and other major ISPs, have begun changing the settings from 802.11 b/g/n to g/n which will cause connectivity issues. That could be the problem, and should be ruled out.

You see, it could be that the ISP made a change around the same time as your receiving the update, a simple coincidence (that's why the word exists). Check your network wireless router settings first, and rule that out before doing other steps.

[makaiguy]

[Erroneous post removed.]