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Express 4K is frozen w/h remote battery images on screen

Today our Roku would not startup after our Wi-Fi was down. Once Wi-Fi service was back up, could not get Roku to start. Resets and reboots were done but screen continues to go to a unusual frozen state with a message: go.roku.com/remotehelp  which leads to an AT&T page that is a scam page (AT&T confirmed). The frozen page has 3 circles showing the backside of a Roku remote indicating to check batteries - which are new. I cannot move past this help and cannot find any resources to on my Roku account page to assist with this. Please, can ANYONE help identify what could be going on here? Thank you!!

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Community Streaming Expert

Re: Express 4K is frozen w/h remote battery images on screen

You typed something wrong or picked a "suggestion" from your browser.  go.roku.com/remotehelp  is not a scam site and redirects to https://support.roku.com/article/208755708 .  Roku really needs to put in full URLs (e.g., https://go.roku.com/remotehelp ).

Follow that link or the following and try to pair your remote.

How to set up your Roku® voice remote | Official Roku Support

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