Wi-Fi & connectivity

[Gidgit59]

I am getting the same thing on all four of my Roku's.  I have reset Roku, I have unplugged my internet router and restarted.  My internet indicates a strong connection.  I have gone in and the system update and tried and tried again and Roku will not connect to my internet.

[AshMcQ]

@Matwood26 wrote this, fixed my issue immediately:

I saw this 'Note: Roku Express and Roku Premiere/Premiere+ (3920/3921) models support only 802.11 wireless b/g/n networks (the 2.4GHz band). 

I checked my XFi app for my router settings and it was not set to b/g/n , it was set to g/n. When I changed it, I was able to connect to wifi, no problem.

Below is where I found the settings in the Xfi app.

Go to the Connect tab. Select See Network. Select Advanced Settings. Select 2.4 and 5 GHz WiFi.

[Movieman80]

I'm having the same issue. Was working last night. I did a factory reset and signal strength is excellent. I also reset my router. I do not have access to a smart phone to download a xfi app. Any suggestions?

[StreamerUser]

@Movieman80 

You can manually configure the 2.4Ghz WiFi mode settings in your modem/router/gateway yourself:  https://192.168.0.1 or similar (your gateway IP address) via your browser.

..or call Comcast tech support and they can do it for you.

[allfourseasons]

I found on a related post here on the forums that someone factory reset the *router* itself, and kept the same network name and password, and the roku started working again. I made sure to restart the roku as well from the error I got and when it started again it connected successfully to my wifi again. Hope this helps.

[Movieman80]

Tried that earlier today and that seemed to do the trick!

[Movieman80]

... and stopped working again. Did a reset and back in business. This is an old router I got from xfinity so really need to replace, now's a good enough time (well Monday anyway).

[Movieman80]

This just sucks. Need to wait before posting. Stopped working yet again. Heck with this, lol.

[Ew11]

Yes this is my problem exactly 

[Ew11]

Help this is my problem exactly