Tv not able to connect to home Wi-Fi but connects to hotspot. Same tv in another room connects just fine to Wi-Fi. Did hard reset. Hooked to hotspot to do update. Tried to go back to WiFi and it will not connect. Even tho multiple other devices are connected to home WiFi. Using the correct password.
The 14.30 error is usually caused by having the 2.4GHz wireless mode set to g/n and not to b/g/n. If your router is set up to use the same SSID/network name for both 2.4GHz and 5GHz channels my guess would be that the working one is connecting to 5GHz and the non-working one is trying to connect to 2.4GHz. If all of this sounds like Greek to you, post the name of your Internet provider and the make and model number of your router.
I have a similar problem; using the wired connection is good, but the wireless connection is not. We have reset the modem/router several times, but the TV is still not connecting. How do I know what type of connection the router is set to? I have the ATT box nicely connected to other TVs and computer devices
esmbarismd , are those other TVs Roku TVs? On a Roku TV/device you can see what channel it's using by going to Settings->Network->About. If it's using a channel from 1 to 11, it's using 2.4GHz Wi-Fi. If it's 30-something or above, it's 5GHz Wi-Fi.
Assuming you're getting the 14.30 error code, you can try setting your 2.4GHz mode to B/G/N. It's under the advanced options of the Wi-Fi settings on your router. I think AT&T uses http://192.168.1.254 to access its routers and the password is on the back. They also have an app, but I've never used it. AT&T likes to send scary emails when you change settings on their routers which drives me nuts. Do what I do and ignore them. :-)
I am having the same issue. My device was working and then I had to reset my gateway due to connection issues. When the gateway restarted, the Roku device would not connect.
I have a Model 3920. I reset the device and now I'm stuck in an infinite loop of asking for my wireless key and the signal strength is extremely low even though it is right next to the gateway.
Could the wireless on the device have burned out?
Try changing the wifi password for your 2.4ghz band in your router settings. (avoid using special characters for troubleshooting). Also verify that the wifi password (under Security) is using WPA2-Personal encryption on the 2.4ghz band. (don't use any "transition/transitional" or "compatibility" modes).
After verifying the above, restart both the router and the Roku Premiere 3920 again.
Only the Roku Ultra 4850 and some models of Roku-branded RokuTVs can authenticate using WPA3-Personal. For all other Roku models, need to confirm WPA2-Personal is being used.
More ISPs (internet service providers) are enabling WPA3 on their leased equipment to support wifi6 devices that may affect some older devices from connecting unless you change the settings).
If you verify the above as well as check the settings mentioned by renojim regarding enabling b/g/n (all three protocols) in the 2.4ghz band settings, then there is a possibility that the device may be having issues. (at first glance though, it would appear to be working as it is prompting for password so is detecting a connection is present). Just appears to be having a problem with authentication with the router.
Hello AvsGunnar,
I bought a replacement device and it connected immediately without any issues. The old device was definitely the issue. When I touched the device, it was very hot. This would indicate that there was a problem with the device. The heat has most likely caused issues with the circuit boards and thus the wi-fi.
Thank you.
